EmailsDone

Privacy Policy

Last updated: 3 June 2026

This Privacy Policy explains how EmailsDone collects, uses, stores and protects personal data.

EmailsDone is operated by Mikeapple Solutions Limited, a company registered in England and Wales.

Company number: 10567842
Registered address:
Belmont Suite, Paragon Business Park
Bolton, Lancashire
BL6 6HG
United Kingdom

You can contact us at:

support@emailsdone.dev

By using EmailsDone, you acknowledge that your personal data will be handled as described in this Privacy Policy.

1. What EmailsDone does

EmailsDone provides transactional email tools for developers and businesses.

Our service helps customers send application emails such as account verification, password resets, magic links, billing emails, trial emails, notifications and other messages triggered by genuine application activity.

EmailsDone is not a spam platform, cold outreach tool, purchased-list sender, newsletter platform or bulk marketing service.

2. Our role under data protection law

EmailsDone may act as either a controller or a processor, depending on the situation.

A controller decides why and how personal data is processed. A processor processes personal data on behalf of a controller.

When we are a controller

We are usually the controller for personal data relating to:

• EmailsDone account holders;
• visitors to our website;
• people who contact us for support;
• billing and payment administration;
• product security;
• abuse prevention;
• service analytics;
• our own legal and business records.

When we are a processor

When a customer uses EmailsDone to send transactional emails to their users, the customer is usually the controller and EmailsDone is usually the processor.

In that situation, we process recipient data, message metadata, template variables, suppression data and event data on the customer’s behalf so that we can provide the email service.

3. Personal data we collect

We collect different types of personal data depending on how you use EmailsDone.

Account data

When you create or use an EmailsDone account, we may collect:

• name;
• email address;
• company or project name;
• login provider details;
• authentication identifiers;
• account settings;
• plan and subscription status;
• support messages;
• security and audit logs.

Billing data

If you subscribe to a paid plan, our payment provider may process billing information such as:

• name;
• email address;
• billing address;
• payment method details;
• tax information;
• invoices;
• subscription details.

We do not intentionally store full payment card numbers on our own systems.

Email sending data

When you send email through EmailsDone, we may process:

• sender email address;
• recipient email address;
• recipient email hash;
• template key;
• template variables;
• subject or message metadata;
• project and environment identifiers;
• sending domain;
• timestamps;
• delivery status;
• bounce, complaint, unsubscribe, open and click events;
• provider message identifiers;
• IP address or request metadata associated with API use;
• diagnostic logs needed to provide and troubleshoot the service.

We aim to avoid storing full rendered email HTML by default unless needed for debugging, support, abuse prevention, legal compliance or service operation.

Website and usage data

When you visit our website or use the app, we may collect:

• IP address;
• browser and device information;
• pages viewed;
• approximate location derived from IP address;
• referral source;
• cookie or similar identifiers;
• app usage events;
• error logs;
• performance logs.

Support and communications data

If you contact us, we may collect:

• your name;
• email address;
• company or project details;
• the content of your message;
• any files, screenshots or technical details you provide;
• our replies.

4. How we use personal data

We use personal data to:

• provide EmailsDone;
• create and manage accounts;
• authenticate users;
• send transactional emails requested by our customers;
• process delivery, bounce, complaint, unsubscribe, open and click events;
• show email activity, logs and status history;
• maintain suppression lists;
• provide customer support;
• process payments and manage subscriptions;
• monitor usage and enforce plan limits;
• prevent spam, abuse, fraud and security incidents;
• protect sending reputation;
• debug and improve the service;
• comply with legal obligations;
• communicate service updates;
• maintain business records.

We do not sell recipient data.

We do not use our customers’ recipient lists to send our own marketing emails.

5. Lawful bases for processing

Depending on the context, we rely on one or more lawful bases for processing personal data.

Contract

We process personal data where necessary to provide EmailsDone, manage accounts, process subscriptions, send emails, provide support and perform our agreement with you.

Legitimate interests

We process personal data where necessary for our legitimate interests, including:

• securing the service;
• preventing abuse and spam;
• protecting deliverability;
• maintaining logs;
• improving the product;
• understanding service usage;
• enforcing our Terms of Use;
• responding to support requests.

Where we rely on legitimate interests, we consider the impact on individuals and their rights.

Legal obligation

We process personal data where necessary to comply with legal, tax, accounting, regulatory or security obligations.

Consent

Where required, we rely on consent, for example for certain optional cookies, analytics or marketing communications.

You can withdraw consent where consent is the lawful basis.

6. Customer responsibility for recipient data

If you use EmailsDone to send emails, you are responsible for making sure you have the right to email each recipient.

You are responsible for:

• deciding why emails are sent;
• deciding who receives emails;
• ensuring you have a lawful basis;
• ensuring email content is lawful;
• complying with privacy and electronic communications law;
• respecting unsubscribes and recipient preferences;
• giving your own users appropriate privacy information.

EmailsDone provides the infrastructure to send transactional emails, but our customers control their own recipient relationships.

7. Unsubscribes, suppressions, bounces and complaints

We process unsubscribe, suppression, bounce and complaint data to:

• stop emails being sent where they should not be sent;
• protect recipients;
• protect customer and EmailsDone sending reputation;
• prevent repeat sending to hard-bounced or complained recipients;
• comply with legal and provider requirements;
• investigate abuse.

Suppression records may be retained longer than ordinary message logs because they are needed to prevent unwanted, harmful or reputation-damaging sending.

8. Cookies and analytics

We may use cookies and similar technologies to:

• keep users signed in;
• remember preferences;
• secure the service;
• understand website and app usage;
• measure performance;
• detect errors;
• improve the product.

Where required, we will ask for consent before using optional cookies or analytics technologies.

Essential cookies and similar technologies may be used without consent where they are necessary to provide the service.

9. Who we share personal data with

We share personal data only where necessary to provide, secure, operate or improve EmailsDone, or where required by law.

This may include sharing data with:

• cloud hosting providers;
• email delivery providers;
• authentication providers;
• payment processors;
• database and storage providers;
• logging, monitoring and error tracking providers;
• analytics providers;
• customer support tools;
• professional advisers;
• regulators, law enforcement or courts where legally required.

We require service providers to protect personal data and process it only for appropriate purposes.

10. International transfers

EmailsDone is operated from the United Kingdom and may use service providers based in the United Kingdom, European Economic Area, United States or other countries.

Where personal data is transferred internationally, we use appropriate safeguards where required, such as adequacy regulations, standard contractual clauses, UK international data transfer agreements or equivalent lawful transfer mechanisms.

11. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• account status;
• plan type;
• legal and tax requirements;
• security needs;
• support requirements;
• abuse prevention;
• suppression and deliverability needs;
• whether data is needed to resolve a dispute.

Typical retention approach:

• account data is retained while the account is active and for a reasonable period afterwards;
• billing records are retained as needed for tax, accounting and legal obligations;
• email activity logs are retained according to plan limits or service settings;
• free and trial logs may be retained for a shorter period;
• suppression records may be retained for longer to prevent repeat sending to bounced, complained or unsubscribed recipients;
• security and audit logs are retained for a reasonable period to protect the service;
• support messages are retained while needed to provide support and maintain business records.

We may anonymise or aggregate data so that it no longer identifies individuals. We may keep anonymised or aggregated data indefinitely.

12. Security

We use technical and organisational measures designed to protect personal data.

These may include:

• encryption in transit;
• encryption at rest where supported by our providers;
• access controls;
• authentication controls;
• API key security;
• logging and monitoring;
• least-privilege access where practical;
• separation of customer projects and environments;
• abuse detection;
• suppression handling;
• secure cloud infrastructure.

No online service can be guaranteed completely secure. You are responsible for protecting your own account credentials and API keys.

13. Children

EmailsDone is intended for developers, businesses and adults.

It is not intended for children under 18, and we do not knowingly collect personal data from children under 18.

If you believe a child has provided personal data to EmailsDone, contact us at support@emailsdone.dev.

14. Your data protection rights

Depending on where you live and the circumstances, you may have rights over your personal data.

These may include the right to:

• access your personal data;
• correct inaccurate personal data;
• request deletion;
• restrict processing;
• object to processing;
• receive a copy of your data;
• withdraw consent where processing is based on consent;
• complain to a data protection authority.

To exercise your rights, contact us at:

support@emailsdone.dev

We may need to verify your identity before responding.

Where EmailsDone processes recipient data on behalf of one of our customers, we may refer your request to that customer because they are usually the controller of that data.

15. Data deletion and account closure

You may request deletion of your account or project data by contacting us.

We may retain some data where necessary for:

• legal obligations;
• tax and accounting records;
• billing records;
• fraud prevention;
• security;
• dispute resolution;
• suppression and abuse prevention;
• enforcing our Terms of Use;
• protecting deliverability.

If we retain data for these reasons, we will limit it to what is reasonably necessary.

16. Marketing communications

We may send service-related messages, such as security alerts, billing notices, product changes and important account updates.

We may send marketing emails to EmailsDone users where permitted by law.

You can opt out of marketing emails at any time.

You cannot opt out of essential service, security, billing or legal notices while you continue to use EmailsDone.

17. Abuse reports

If you receive an email sent through EmailsDone that you believe is spam, abusive, fraudulent or otherwise harmful, contact us at:

support@emailsdone.dev

Please include enough information for us to investigate, such as message headers, sender details, recipient address, timestamps or screenshots where appropriate.

We may use abuse reports to investigate customers, restrict sending, suppress recipients, suspend accounts or comply with legal obligations.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will try to give reasonable notice, for example by updating the website or notifying account holders.

Your continued use of EmailsDone after an updated Privacy Policy takes effect means you acknowledge the updated policy.

19. Contact

For privacy questions, data requests, abuse reports or support, contact:

support@emailsdone.dev

You also have the right to complain to the UK Information Commissioner’s Office.